Apprenticeship vacancy

Level 3 Infrastructure Technician

Title: IT Support Apprentice

Location: Romsey

Weekly Hours Worked: 9:00-17:00

Salary: £9100 – 12,000

 

Please contact Tom on Tom.Lindley@estio.co.uk or call 01133 500 333

About the company:

This company are managed IT support company based in Romsey, Hampshire providing IT solutions, VoIP and Cloud services to businesses across the South Coast and beyond

Brief job description:

Estio Training have an exciting new opportunity for a IT Support Apprentice with a managed IT support company based in Romsey, Hampshire providing IT solutions, VoIP and Cloud services to businesses across the South Coast and more.

Job Description:

We have a new and urgent requirement for an enthusiastic and motivated IT Apprentice to join our Helpdesk Support team based at our offices in Romsey with a view to becoming a fully competent and Microsoft Certified IT Support Engineer in the future.

 

Your duties and responsibilities in this role will consist of:

  • Answering Customer IT Support Queries
  • Logging issues and raising tickets for customers on Autotask PSA System.
  • Installing and Configuring Desktops and Laptops with Microsoft applications including Windows and Office etc
  • Remote Support
  • Escalating more complex technical issues to senior technicians
  • Occasionally attending client sites supporting senior technicians on installations

 

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills

Personal qualities:

  • Good communication skills
  • Passionate and driven to learn and develop
  • Self-confidence

 

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals
  • Business Processes & Customer Services
  • Networking & Architecture
  • Mobile & Operating Systems
  • Cloud Services
  • Coding & Logic

 

Some of these modules will include an option to take an examination in order to receive a professional certificate.