Level 3 Infrastructure Technician
37 Hours per week
£8658 per annum
Please contact Tom on Tom.Crossland@estio.co.uk or call 01133 500 333
Estio Training have an exciting new opportunity for an IT Technician Apprentice with a school based in Huddersfield.
We are looking to recruit someone within a busy IT environment. This is a demanding role within a fast paced environment that calls for high levels of customer service and attention to detail.
Your duties and responsibilities in this role will consist of:
· Assist in the support, management and development of the IT infrastructure within the MFG Academy
· Contribute to the Continual Service Improvement of IT Services
· Provide day-to-day maintenance support in the use of computer facilities within the MFG Academy to support staff, students and the curriculum.
· Providing first line helpdesk support to students, staff, contractors and visitors.
- Installing new software, hardware upgrades and replacing components as required.
- Maintaining the upkeep of the school I.T. inventory.
- Monitoring and logging helpdesk issues on the IT support request system.
- Supporting staff setting up and preparing equipment around the school e.g. assembly setup, presentation evening etc.
- Setting up laptops, projectors, whiteboards, sound system as and when required ensuring they are ready to use.
- Restoring and transferring user data.
- Contacting 3rd parties as required.
- Experience of using Office 365 and Outlook
- Providing basic maintenance and cleaning support for all computer equipment and networks, including the connection and commission of new equipment, and security marking.
- Secure and safe setup of ICT equipment in classrooms.
- Checking, recording, monitoring and advising on consumable stock levels.
- Installing consumables. i.e. toners,
- Replacing peripheral devices such as keyboard, mice.
- Using systems to setup accounts, reset passwords.
- Setup and install printers.
- Ensuring that as far as possible, pupils are not exposed to inappropriate materials on the network.
- To receive and check deliveries and associated invoices.
- Ensuring virus protection is kept up to date.
- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
- Experience of Microsoft operating systems and Office packages
- Knowledge of Windows applications
- Health and safety awareness
- Confident and able to communicate with people of differing abilities and age
- Have good organisational skills
- Be enthusiastic and positive
- Attention to detail
- Well motivated
- Will need to be reliable, confident, understanding and supportive
- Ability to learn new skills quickly
- Ability to prioritise
- The ability to work as part of a team
- Enthusiastic about ICT
- Good problem solving skills
The role offers long term security and the opportunity to progress into a permanent position.
Training to be provided:
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
- Functional skills, Maths L2 and English L2
- PC Fundamentals & Customer Service Skills
- Business Processes & Network Fundamentals
- Cloud Services
- Coding & Logic
- Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.