Frequently asked questions

General FAQs

What are your opening hours?

All of our training centres are open from 8:30 am – 5:30 pm, Monday to Friday. We are not open on Bank Holidays, or between Christmas and New Year.

Where are your training centres?

We have training centres and offices located in Leeds, Manchester, Birmingham and London. Exact locations.

Do you have parking facilities?

All of our training centres are positioned in city centres and therefore are very accessible via public transport but unfortunately, this means we are unable to offer parking for visitors.

For candidates

What is an apprenticeship?

An apprenticeship is a combination of practical training whilst in a job, combined with studying.

During an Estio apprenticeship you’ll be employed in a full-time role with a business. You’ll receive training by either coming to one of our training centres or receiving training delivered remotely via our online classrooms. Find your closest training centre.

How do I apply for an apprenticeship?

Check out the live vacancies section of our website. If you see a vacancy you like the look of, click on this and you will see an ‘Apply now’ button. Fill out your details and attach a recent CV, and our team will be in touch!

How long does it take to get an apprenticeship?

We try to process your application within a week of receiving it, but within busier periods this can take longer (summer can get especially busy!). On average, from your initial telephone interview to accepting a job offer, can be up to 6 weeks.

How long does an apprenticeship last?

Our Level 3 apprenticeships typically last 13 months.

Our Level 4 apprenticeships typically last 15 months.

How happens after I come for my interview at Estio?

After your interview at Estio we will keep your details on our systems and try to match you with businesses in your area. We will contact you to ask how you feel about certain roles, for example the distance you will be commuting, salary on offer, type of role. If you like the sound of a role, we will offer you up to interview with the employer. If the employer likes the sound of you, we will send you for an interview with them. If the interview goes well, they will let us know if they would like to offer you. We will contact you to offer you the role, and if you’re happy, then the job is yours!

Are apprenticeships an alternative to university?

Yes. We offer apprenticeships at Level 3 and Level 4.

Level 3 apprenticeships (Advanced) are the equivalent to an A-Level. Level 4 apprenticeships are the equivalent to a Foundation year at university.

You can progress on to further education after a Level 4, as apprenticeships go all the way up to Level 7 (the equivalent of a Masters degree).

As well as qualifications that are equivalent, apprenticeships are also a great platform to begin long and successful careers, as they offer work experience and often a permanent position at the end of the apprenticeship (90% of apprentices stay on in their place of work after completing an apprenticeship).

How do I get paid?

We are your training provider and our responsibility is to provide you with training. Your contract of employment will be with your employer and not Estio. You will be paid directly from the employer subject to the terms of your contract. Any wage discrepancies will need to be raised with your employer directly.

How much will I get paid?

Your employer is responsible for paying your salary, and therefore your salary will depend upon how much they can offer you.

The National Minimum Wage for Apprentices is dictated by the government and tends to increase annually. For more information about apprenticeship wages please visit the government website: https://www.gov.uk/apprenticeships-guide/pay-and-conditions

Is there a job at the end of the apprenticeship?

Apprenticeships are a great platform to begin long and successful careers, as they offer work experience and often a permanent position at the end of the apprenticeship (90% of apprentices stay on in their place of work after completing an apprenticeship).

For learners

What do I need to bring with me to my induction?

Please bring a form of identification (such as a passport, or drivers licence) and any GCSE certificates you have.

What if I don't have my GCSE certificates?

If you do not have GCSEs in Maths and/or English at C grade or above or cannot find evidence, we can check the learner record services and see if there is a prior learning record available for you.

If we can not find any evidence of your prior learning record, we will put you through Functional Skills training.

When will I get my training schedule?

You will receive your training schedule within one working week from booking the induction.

Why do I have to do BKSB initial assessments?

We use BKSB tests to determine your current level of knowledge, to assess if you need further support with English and Maths.

All learners who come on the program with Estio must be working at level 2 in English and maths. Even if you have passed your GSCEs, we need to see what level you are currently working at.

How much of my time will be spent training?

It depends on which apprenticeship you’re on, as all of our programmes differ in length and module content.

It is required that all learners spend a minimum of 20% of their time on the programme in off-the-job (OTJ) training. This can come in the form of attending training at Estio, shadowing others at work, learning at work through videos, spending time on the VLE, or revising. You can document your OTJ training on your e-portfolio which will enable you to calculate if you have reached 20% or need to spend more time training.

Where do I go if I have a personal problem or issue that will affect my apprenticeship?

If you have an issue that requires some pastoral care (for example the movement of a deadline, rescheduling training because of the issue, etc), you can contact any staff member at Estio, including your skills coach or trainers.

However, for any issues relating directly to your health or wellbeing, equality and diversity concerns or Prevent based concerns, you can contact your local safeguarding officer by telephone (signposted within the reviews and your digital handbook) or by emailing safeguarding@estio.co.uk.

For employers

How much time will the learner spend in training?

All our programmes have different training commitments as the material covered differs each time.

It is required that all learners spend a minimum of 20% of their time on the programme in off-the-job (OTJ) training. This can come in the form of attending training at Estio, shadowing others at work, learning at work through videos, spending time on the VLE, or revising.

Learners can document OTJ training on their e-portfolio which will enable them to calculate if they have reached 20% or need to spend more time training. You will have access to an account which will let you track all of your learners progress.

What is your recruitment process?

Our recruitment service is completely free.

Our candidates are sourced from a variety of sources and are screened with initial telephone interviews before being invited to a more formal interview at one of our training centres, or dependent on location a skype interview may be arranged.

In the formal interview, with consenting candidates a short video interview is conducted which allows us to send you an excellent representation of the candidate answering some key questions relevant to the role. This gives you a great idea of the candidates personality and passion, something that can be hard to glean from a CV.

If are able to select the candidates you wish to interview and invite them for a formal interview at your premises. If you are happy with the candidate and would like to offer them the role, we will let the candidate know and will let you know if they choose to accept.

Do you run assessment days for candidates?

For employers looking to employ a cohort of 5 apprentices or more, we can work with you to host an assessment day on your premises that we run ourselves.

The benefits of assessment days are that we are able to interview, assess and offer all within one day, so they are very time efficient.

This service is free of cost.

Where do you source your candidates from?

Our candidates are sourced from a variety of sources to ensure that we are able to provide a pool of diverse candidates with a range of talents and skills.

We receive applications through a variety of jobs boards, the national apprenticeship service website, and through our own website which we promote on our social media channels, which other social media jobs boards often pick up and promote. We attend selective events that attract talented school leavers. We also reward our learners to refer their friends, as we often find that successful candidates surround themselves with like-minded individuals who are equally as talented.

For levy payers

How do I work out how much Levy I need to pay?

You can find guidance on all things apprenticeship levy related on the government website: https://www.gov.uk/guidance/pay-apprenticeship-levy

Employers who are not connected to another company or charity will have an Apprenticeship Levy allowance of £15,000 each year.

The allowance reduces the amount of Apprenticeship Levy you have to pay by £15,000 across the year. This means that only employers with an annual pay bill of more than £3 million will pay the levy.

You cannot carry over any unused allowance into the next tax year.

Connected companies or charities will only have one £15,000 allowance to share between them.

If you start or stop being an employer part way through the tax year you can use your full annual Apprenticeship Levy allowance against the amount of the levy that you owe.

 

Alternatively, you can give our specialist Levy Account team a call on 01133 500 333 for advice that is bespoke to your business.

How do I pay the Levy?

You’ll need to pay the Apprenticeship Levy each month through the PAYEprocess in the same way you pay Income Tax or National Insurance contributions.

If you’ve overpaid Apprenticeship Levy during the year, you’ll receive a refund as a PAYE credit.

Apprenticeship Levy payments are a deductible expense for Corporation Tax.

You can find guidance on all things apprenticeship levy related on the government website: https://www.gov.uk/guidance/pay-apprenticeship-levy

 

You can give our specialist Levy Account team a call on 01133 500 333 for advice that is bespoke to your business.

What does the Levy pay for?

You can only use funds in your account to pay for apprenticeship training and assessment for apprentices that work at least 50% of the time in England, and only up to the funding band maximum for that apprenticeship.

If the costs of training and assessment go over the funding band maximum, you will need to pay the difference with other funds from your own budget.

You can’t use funds in your account to pay for other costs associated with your apprentices (such as wages, statutory licences to practise, travel and subsidiary costs, work placement programmes or the setting up of an apprenticeship programme).

 

You can give our specialist Levy Account team a call on 01133 500 333 for advice that is bespoke to your business.

What is your UK PRN number?

If you’re setting up your DAS system, you will need to know our UK PRN (Provider Reference Number) which is 10048177.

For parents

What is an apprenticeship?

An apprenticeship is a combination of practical training whilst in a job, combined with studying.

During an Estio apprenticeship your child will be employed in a full-time role with a business. We offer a free recruitment service to help your child find the employer they will work with throughout their apprenticeship.

Your child will receive training by either coming to one of our training centres or receiving training delivered remotely via our online classrooms. Find your closest training centre.

Are apprenticeships an alternative to university?

Yes. We offer apprenticeships at Level 3 and Level 4.

Yes.

Level 3 apprenticeships (Advanced) are the equivalent to an A-Level.

Level 4 apprenticeships (Higher) are the equivalent to a Foundation year at university.

You can progress on to further education after the completion of an apprenticeship, as apprenticeships go all the way up to Level 7 (the equivalent of a Masters degree).

As well as qualifications that are equivalent, apprenticeships are also a great platform to begin long and successful careers, as they offer work experience and often a permanent position at the end of the apprenticeship (90% of apprentices stay on in their place of work after completing an apprenticeship).

Is there a job at the end of the apprenticeship?

Apprenticeships are a great platform to begin long and successful careers, as they offer work experience and often a permanent position at the end of the apprenticeship (90% of apprentices stay on in their place of work after completing an apprenticeship).

Does Estio have a duty of care to my child?

Estio has a duty of care to all of our learners regardless of age.

This duty of care begins with taking into account our learners wellbeing on the work sites they are placed within and extends to each learners health and wellbeing, physically, emotionally and mentally during the entirety of their apprenticeship. Further to this, we also embed Safeguarding, Equality and Diversity and the Prevent Agenda within our core curriculum to not only educate learners and employers alike, but also signpost to where support, information, advice and guidance can be obtained.

woman on laptop in office

Can’t find the answer to your question?

Have an alternative question?

Give our team a call on 01133 500 333, or fill out the enquiry form below