Apprenticeship vacancy

Level 3 IT Solutions Technician

Title: Software Application Specialist and General IT Support Technician

Location: Knaresborough

Salary: £12,000 (£14,000 after 6 months, subject to performance)


Please contact Tom on or call 01133500333

About the company:

This company was established over 40 years’ ago and is a specialist in offering benefits exclusively to members of professional and trades associations and membership groups. Predominantly our benefits are health related, including private medical cover and hospital cash plans. The business comprises 40 users across three sites (Knaresborough Head Office, Harrogate Disaster Recovery Suite and a London satellite office).

Brief job description:

Estio Training have an exciting new opportunity for an application specialist who will also undertake general IT support. A provider of private medical cover and other health related benefits exclusively to professional and trades associations and membership groups. The position is based in Knaresborough, North Yorkshire.

Job Description:

HMC/S Plc are seeking an individual who will become a specialist in the company’s main software application, acting as principle support and subject matter expert for this software. Additionally, the individual will act as general IT support covering various hardware, software and the network.

Your duties and responsibilities in this role will consist of:

  • Complete daily, weekly, monthly and annual hardware and software maintenance tasks.
  • Report and liaise with the line manager to ensure routine tasks are completed and recorded.
  • Be first point of call for companywide IT issues.
  • Provide technical support to users across the company’s hardware and software.
  • Ensure hardware and software is kept up to date.
  • Perform PC/Server/Infrastructure hardware and software repairs, upgrades and provisioning.
  • Set-up and maintain user accounts.
  • Actively seek to broaden knowledge and skills relevant to responsibilities including in depth knowledge of our software application.
  • Liaise with external IT suppliers where applicable.



  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)





Personal Skills & Qualities:

  • The individual should be able to discuss IT concepts in plain English
  • Be conscientious
  • Self-motivated
  • Forward looking.



Future Prospects:

The role offers long term security and the opportunity to progress into a permanent position.


Desirable: Committed to undertaking the apprenticeship course for the full term and actively participate in the training provided by both the Academy and our training provider


Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive six weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Technical Expert who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 IT Solutions Technician Certificate with training in areas such as:

  • BCS Security and Legislation
  • BCS Core Technologies
  • BCS Methodologies and Principles
  • Hardware or Software Option


Some of these modules will include an option to take an examination in order to receive a professional certificate.