Level 3 IT Solutions Technician – Software Pathway
Title: IT Application Support Team
Weekly Hours Worked: 37
Please contact Josh on Josh.Ankers@estio.co.uk or call 01133500333
About the company:
We burst onto the scene way back in 1999. In 2005, it was time for something new. And maybe a new name too. We found ourselves with a small team of 6 consultants selling into vertical markets, and soon they were calling us Verticality. 2005 was a big year for us. We wanted to give customers a way to recruit directly through online recruitment campaigns they could afford. So we launched EasyWeb Recruitment – a new division that did just that. Pretty soon, the EasyWeb Recruitment team were all the rage and through supporting 100s of customers every month, they had outgrown the rest of the company. Next up? The year was 2009 and we wanted to give something a bit more to the industry. That’s where EasyWeb Training comes in. We started our free workshops on online recruitment, and soon after launched our webinars too. Every year since, we’ve trained over 1,000 HR professionals and In-House recruiters on a wide range of recruitment topics. And the best part? All this training was totally free. That’s just what we do – we want to help you. Taking it one step at a time, in 2017, we made a small rebrand to ‘EasyWeb Group’ to bring all our services together. But, after 14 years as EasyWeb, the name just didn’t feel like us anymore. It was time for something fresh to sum up who we really are. This meant in early 2019 we were ready for a full rebrand that’d also find our new name. It took us a little while to find the right name – but finding the right fit for organisations is sorta what we do. So – as we’re sure you already know by now. We’re a pretty helpful bunch by nature, and we want to help you hire the right people for your teams. So it ended up being a bit of a no-brainer that this was the name for us.
Brief job description:
We are looking to recruit an ambitious Apprentice within IT Application Support team. Problem solving , great customer service skills being first POC within IT issues with an attention to detail who will report to our senior staff. The role will include a wide array of tasks around the setup and maintenance of IT equipment as well as Internal Website Management and Data management.
As the IT Support Apprentice you will be tasked with many IT related duties:
- Maintain current staff and business IT Equipment, including troubleshooting and setup
- Maintenance of current website and updating the website internally
- Setup and maintenance of internal networks
- Setup and maintenance of internal servers
- Repairing IT Equipment
- Troubleshooting for colleagues and partners
. 5 GCSE’S Grade C or above in English, Maths, ICT and two other subjects non specific
- The successful candidate will possess excellent customer service skills and telephone manner.
- You will have experience in a similar technical role or a strong interest in the IT/digital world. and have excellent organisational skills.
- Interpersonal Skills
- Outstanding communication skills
- Self-motivated achiever
- Willing to learn
Future prospects & Benefits:
You will have the chance to gain:
- IT Solutions Technician Level 3
Training to be provided:
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 IT Solutions Technician Standard with training in areas such as:
- Functional skills, Maths L2 and English L2
- Cisco IT Essentials
- Security & Legislation
- Core Technical IT Knowledge
- Methodologies & Principles
- Software Development Fundamentals
Some of these modules will include an option to take an examination in order to receive a professional certificate.