Apprenticeship vacancy

Level 3 IT Solutions Technician

IT Solutions Technician Apprentice

Location: Manchester

National Minimum Wage (For Age)

Please contact  on or call 01133 500 333

 

Please contact Tom on Tom.Lindley@estio.co.uk or call 0113 350 0333

 

About the company:

This company is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding of your customers and the tools to connect with them for unparalleled results. All the companies clients benefit from their secure, cloud-based platform. Agents, technical and financial departments alike enjoy the easy to use, enterprise level yet value for money system.

 

Brief Description:

 

Estio Training have an exciting new opportunity for a IT Support Apprentice with a Software Company, based in Manchester.

 

Job Description:

  • Working in the Infrastructure department the candidate will have the following duties:-

 

  • Liaise with clients for Site Survey/Installations.

 

  • PC/Laptop Support/Maintenance throughout the business.

 

  • First liaison for clients with issues, escalating where necessary.

 

  • Client liaison for Infrastructure department, escalating to Infrastructure Engineers where necessary.

 

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

 

Personal Skills:

  • Technical support experience.
  • Prior customer service skills.
  • Contact Centre experience (inbound or outbound).

 

Personal Qualities:

  • A passion for web-based software.
  • A desire to learn, master and teach.

Future Prospects:

The role offers long term security and the opportunity to progress into a permanent position.

 

Desirable: Committed to undertaking the apprenticeship course for the full term and actively participate in the training provided by both the Academy and our training provider

 

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive six weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Technical Expert who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 IT Solutions Technician Certificate with training in areas such as:

  • BCS Security and Legislation
  • BCS Core Technologies
  • BCS Methodologies and Principles
  • Hardware or Software Option

 

Some of these modules will include an option to take an examination in order to receive a professional certificate.