Apprenticeship vacancy

Level 3 IT Solutions Technician

IT Solutions Technician
The Change Organisation
92-93 John Wilson Business Park, Whitstable CT5 3QT
08:30 -5:00, 40 hours per week
£5 per hour

Please contact Darcy at Darcy.Greaves@estio.co.uk or call 1133 500 333

About the company:
Founded in 1992, born out of a desire to be a market leading distributor of computer hardware and software, independent of manufacturers.

Brief Job Description:
To provide all aspects of internal Technical Support regarding all departmental requirements.

Responsibilities:

  • Give IT support to all staff members on both hardware and applications.
  • Give Networking Support to all staff members.
  • Liaise when required with external Network support company.
  • Give Internal Telecoms Support.
  • Perform Customer Specified Configurations.
  • Perform testing of RMA (returned) product.
  • Identify when a lack of knowledge exists and recommend the required training.
  • Keep working environment clean and tidy and adopt good housekeeping practises.

Key Performance Indicators

  • Technical policies communicated effectively throughout the organisation.
  • A noticeable reduction in time of Technical & Operations Manager’s involvement in day-to-day IT issues.
  • A noticeable reduction in time of Technical & Operations Manager’s involvement in day-to-day Network issues.
  • A demonstrable increase in Networking knowledge.
  • The ability to work with oversight in Customer Configurations.
  • The ability to work with oversight when performing RMA tests.
  • A high standard of achievement with college-based activities.
  • The receipt of positive feedback from staff members on activities within the company.
  • A high standard of attendance

Final Performance Indicators

  • The ability to work unaided in Customer Configurations.
  • The ability to work unaided when performing RMA tests.
  • A comprehensive understanding of technical policies throughout the organisation.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Problem solving
  • Teamwork
  • Organization
  • Good communication

Personal qualities:

  • Keen to learn within the IT industry
  • Passionate about technology
  • Excellent communication skillsGood English skills (verbal/written)
  • Ability to take responsibility for your own learning, development & progression.

Future prospects:
The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Find out more about our Level IT Solutions Technician apprenticeship programme.