Level 3 IT Solutions Technician
Title: IT Solutions Technician Apprentice
Weekly Hours Worked: 37.5 hours per week
Salary: £10,000 P/A
Please contact Josh on Josh.Ankers@estio.co.uk or call 0113 350 0333
About the company: We are a customer oriented and multifaceted company, specialized in providing expert IT services to businesses in and around Northampton. We offer a wide range of services, including, but not limited to, network support and installations, hardware and software supply, development of database business management systems (MS SQL and Microsoft Access), and all forms of data cabling.
We pride ourselves on our ability to remain flexible in terms of catering to the particular needs of each business. Although we can carry out straightforward onsite-installation or directly supply IT hardware/software to support services, we also have the ability to take over and project manage majorly outsourced IT projects. Our range of services have been beneficial for all types of local (and not so local) business, ranging from public sector health care, local government, culinary, engineering, education, football clubs, and even Formula 1!
With our experience and expertise we can assist your business with whatever is needed. Our on-hand experts have the ability and technical proficiency to meet the demands of real world situations, implementing solid solutions in order to “get it right” the first time.
We are professional and friendly and look always to provide each and every customer with top quality service and consistently excellent results – that is our No 1 priority. This is made possible by taking a realistic and pragmatic approach with detailed planning and preparation. On projects we are dedicated to working quickly, efficiently, and professionally, while making it a point to go above and beyond the call of duty. We believe in professionalism and in creating ‘win-win’ situations – your businesses success is our success. But, most importantly, we believe in and value the positive impact that our services can have on your business.
We are based in Northampton and also cover Kettering, Corby, Wellingborough, Milton Keynes, Leicester and Rugby. As necessary we are quite happy to attend branch offices or head offices around the UK or further afield.
Brief job description:
Estio are working with a small IT Service provider in Northampton who are looking to employ more IT hardware minded candidates
Your duties and responsibilities in this role will consist of: This is a great opportunity to work within a fast paced, dynamic environment. Working in a small team but servicing branches nationwide you will be creating new ideas which will help build the brand and promote the products and services offered. You will be working with all sorts of IT components and servicing components. You will be able to build your knowledge of the business and sector enabling you to target the required demographic. Duties include;
- Work with clients to support IT needs
- Maintain and repair IT components
- Service IT components on behalf of clients
- Work as part of a team to sort and fix IT Components
- Speak to clients/customers dealing with queries
- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language, Maths & ICT)
Skills Required IT Literate, Social Media Exposure, Excellent Communication Skills, Ability to demonstrate initiative, Creative, exposure to HTML or WordPress,
Personal qualities: Reliable, Trustworthy, Enthusiastic, Team Player,
The role offers a permanent role upon completion of the apprenticeship depending on performance. Top performers will be given the opportunity to progress to team leader positions as the company grows.
Training to be provided:
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive six weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 IT Solutions Technician Standard with training in areas such as:
- CISCO IT Essentials
- Security & Legislation
- Core Technical IT Knowledge
- Methodologies & Principles
- Hardware Path
Some of these modules will include an option to take an examination in order to receive a professional certificate.