Apprenticeship vacancy

Level 4 Data Analyst

Data Analyst Apprentice
DMC Canotec
Cando House, Bournemouth Rd, Chandler’s Ford, Southampton SO53 3QB
37 Hours per week
£15k per annum

Please contact Tom Lindley on tom.lindley@estio.co.uk or call 01133 500 333

About the company:
DMC Canotec are a fast-growing technology Company with offices in London, Kent, Hampshire and Bristol. Our aim is to provide high quality business solutions tailored to individual customer requirements.

Brief job description:
Estio Training have an exciting new opportunity for a Data Analyst Apprentice with DMC Canotec, a Managed Print & Document Services Company based in Southampton

Job Responsibilities:

Profitability Reviews

Mine and analyse large datasets for all clients, draw valid inferences
and present them successfully to management using the necessary
tools. These should be categorised into loss making, break-even and
below target.

Review above target profitable (platinum) customers to identify
any potential opportunities or threats.

Regularly update, analyse and report on machine profitability,
identifying any adverse trends and variances.
Produce additional ad-hoc reports to ensure that this objective is
consistently being met.

Assist Account Managers with customer related management
information to enable them to complete their account reviews.

Service Reporting

Prepare various regional statistical reports on operational
performance, on a monthly and quarterly basis incorporating the
following:

Service revenue, parts & toner spend, Engineer response times,
number of Engineer field and return-to-fit visits, first time fixes
and anomalies, machine up/down time, number of machines in the
field.

Routinely analyse device volume and cost per copy trends.

Full responsibility for the monthly Service reporting pack, which
includes all areas of analysis for the division.

Provide sector and competitor benchmarking.

Create data dashboards, graphs and visualisations.

Communication

Liaising with the Financial Controller and Service Director, identify
areas to increase efficiency and automation of processes.

Furthermore, ensuring that areas for development or concerns are
highlighted whilst recommending any corrective action.

Maintain a consistent dialogue with Sales Account Managers and
Regional Sales Director on any customer or device related matter.

In the absence of the Financial Controller, concerns should be
directed to the Finance Director.

Liaise with internal and external clients to fully understand data
content as necessary.

Desired Skills

Microsoft Excel
Crystal Reports
Microsoft Outlook
Service Accent
360 Portal
Internal processes & procedures
Data modelling, cleansing and enrichment techniques
An understanding of data protection issues (GDPR)
Experience of statistical
methodologies and data analysis techniques
Cross platform data reconciliation

Desired Qualities:
Ability to summarise data at a
strategic level to assist Directors with key decision making
Excellent numerical and analytical skills
Strong communication skills and an eye for detail
Use initiative and think in aninnovative way to tackle problems confidently and present solutions
Fantastic organisational skills and excellent time management

Qualifications:
• 7 GCSEs grades A*- C/9-4 or equivalent (including English Language and at least a B/6 in Maths)

Future prospects:
The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Find out more about our Level 4 Data Analyst apprenticeship programme.