IT Solutions Technician (Hardware or Software)

Course details


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Level 3



13 months

One-to-one support


Every 4 weeks

You will achieve

BCS Level 3 IT Solutions Technician

Delivery of programme

Phase one


Before your induction we’ll take you and your employer through the apprenticeship standard and discuss your job role. You’ll also begin your personalised Vocational Scorecard, which assesses your current skill level so that we can develop an individual learning plan tailored to your needs.


Your induction will take place within the first two weeks of starting your employment. You’ll be taken through the dedicated support available to you throughout your learning journey and will be introduced to our Virtual Learning Environment and online portfolio platform.

Functional skills

We use BKSB tests to determine your current level of knowledge in English and/or Maths. If you require Functional Skills training you’ll undertake 3 remote sessions and workshops before sitting an exam.

Phase two


What you will learn

  • Introduction to PC hardware
  • PC Assembly
  • Advanced computer hardware
  • Preventive maintenance and troubleshooting
  • Networking concepts
  • Applied networking
  • Laptops and other mobile devices
  • Printers
  • Virtualisation and Cloud
  • Windows installation
  • Windows configuration
  • Mobile, Linux, and OS X Operating systems
  • Security
  • The IT Professional

What you will learn

  • Operational requirements including policies, standards, legislation, professional ethics and confidentiality documentation
  • Legislation, policies and standards
  • Business performance, continuity and resilience
  • Cyber security for IT solutions including key elements of cyber security and security controls
  • Working securely including security incidents and risk mitigation strategies
  • Risk and risk management

What you will learn

  • Concepts of networking
  • Network devices, routers and switches, their relationship to the stack model and the use of firewalls
  • IT Solutions
  • Computer system components and their purpose including servers, end user computers and mobile devices
  • Operating systems, platforms and virtualisation
  • Cloud including storage, computing and cloud based services
  • Emerging technologies including the Internet of Things (IoT) and Artificial intelligence (AI)
  • Numerical skills
  • Configuration management
  • Database concepts including the key concepts behind relational and non-relational databases
  • Vendor support

What you will learn

  • The solution delivery lifecycle including comparisons with other lifecycles and the stages
  • Solution delivery methodologies and service management f rameworks, including waterfall, agile and their applicability
  • DevOps including approaches and benefits
  • Principles of solution architecture and the importance of re-use
  • Testing including functional and non-functional testing, and different types of testing available

What you will learn

Hardware Pathway

  • Principles of solution architecture including solving business problems with hardware, identifying constraints and implementing the solution
  • Hardware configurations including laptops, tablets, desktops, servers and NUC
  • Cabling and connectivity including copper, fibre, connectors and configurations
  • Standard builds including compatibility, fault finding, maintenance and security
  • Mobile technology concepts including 3G/4G/5G, WiFi, NFC
  • Storage including local, SAN, NAS and RAID configurations
  • Safety
  • Installing and configuring

Software Pathway

  • Principles of solution architecture including solving business problems with software, identifying constraints and implementing the solution
  • Coding practices and standards, including understanding and implementing good coding principles and practices
  • Languages including exploration of paradigms, classifying modern languages and consideration of markup languages
  • Developing code including stages, key roles and team working
  • Implementing software solutions
  • Data and databases


Hardware Pathway: MTA Networking Fundamentals

Software Pathway: MTA Software Development Fundamentals C#

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One-to-one support

Your Technical Trainer and Progress Management Co-ordinator (PMC) will be on-hand to support you throughout your apprenticeship. Your PMC will contact you every 4 weeks to discuss your progress made to date and your Technical Trainer will work with you to set and support you with your projects. Once your training is complete, a dedicated EPA facilitator will help get you prepared for End Point Assessment.


Your portfolio

Throughout the apprenticeship, you will contribute evidence towards your online e-portfolio. We use e-portfolios as they are accessible from anywhere, and enable you to track your progress throughout your apprenticeship. You’ll have access to your personal dashboard to monitor your progress and identify any gaps in your portfolio of evidence.

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Off-the-job training

Off-the-job (OTJ) training is comprised of, but not limited to activities such as: training with Estio, shadowing, journal entries and projects for e-portfolio. Completed within working hours as agreed with the employer but average at 6 hours per week (20% of your time on your apprenticeship). You can track your OTJ progress on your e-portfolio.

Phase three

Assessment Gateway, preparation & administration week

The Gateway week is used to finetune your skills and offer a simulated Synoptic Project for systems familiarisation, and to ensure that your Summative Portfolio and Employer Reference are completed before entering into EPA.

Phase four

End Point Assessment

You will be assessed by an End Point Assessment Organisation, chosen by your employer. This independent assessor will feedback the results (Pass, Merit or Distinction) and the ESFA will provide your certificate.

Current vacancies

Get in touch!

Call our team on 01133 500 333 or fill out our enquiry form below