Infrastructure Technician

Course details


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Level 3



13 months

One-to-one support


Every 4 weeks

You will achieve

Level 3 Infrastructure Technician

Common job roles

  • First or Second Line Support
  • IT Infrastructure Technician
  • Help Desk Technician
  • Network Support

Roles you may progress into

  • Senior Technical Support Analyst
  • Head of IT and Infrastructure
  • Network Engineer
  • IT Manager
  • IT Director

Delivery of programme

Phase one


Before your induction we’ll take you and your employer through the apprenticeship standard and discuss your job role. You’ll also begin your personalised Vocational Scorecard, which assesses your current skill level so that we can develop an individual learning plan tailored to your needs.


Your induction will take place within the first two weeks of starting your employment. You’ll be taken through the dedicated support available to you throughout your learning journey and will be introduced to our Virtual Learning Environment and online portfolio platform.

Functional skills

We use BKSB tests to determine your current level of knowledge in English and/or Maths. If you require Functional Skills training you’ll undertake 3 remote sessions and workshops before sitting an exam.

Phase two


What you will learn

  •  Introduction to PC hardware
  • PC assembly
  • Advanced computer hardware
  • Preventive maintenance and troubleshooting
  • Networking concepts
  • Applied networking
  • Laptops and other mobile devices
  • Printers
  • Virtualisation and Cloud
  • Windows installation
  • Windows configuration
  • Mobile, Linux, and OS X Operating systems
  • Security
  • The IT Professional

What you will learn

  • Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment.
  • Understands maintenance processes and applies them in working practices
  • Understands the similarities, differences and benefits of up-to-date hardware available
  • Understands and applies the basic elements and architecture of computer systems and business IT architecture
  • Ability to understand and where to apply the relevant numerical skills e.g. Binary
  • Understands the relevant networking skills necessary to maintain a secure network

What you will learn

  • Understands and complies with business processes
  • Understanding of security operating procedures
  • Understanding and ability to work confidentially
  • Understanding of how to work within the company operating procedures
  • Understanding and ability to comply with Data ProtectionWorking knowledge of business IT skills relevant to the organisation
  • Understanding of company IT requirements
  • Understanding of company IT systems and platforms
  • Understanding of company IT business required skills
  • Understand software life cycles
  • Understanding of desktop applications, messaging systems, document management

What you will learn

  • Understands the similarities, differences and benefits of the current Operating Systems available
  • Understanding of different platforms
  • Understands the process for constructing PCs with applied Software utilised
  • Understands and is able to apply knowledge to various operating systems with installations required for end to end testing
  • Understand native applications and tools
  • Understands security principles associated with different platforms and operating systems
  • Understands how to operate remotely and how to deploy and securely integrate mobile devices
  • Undertakes a Data Network Deployed Exercise to implement and deploy remote and mobile communications technology
  • Understands Secure Communications Interfaces for mobile connectivity
  • Understands mobility
  • Understands remote management and assistance
  • Understands security in mobile devices

What you will learn

  • Understanding and working knowledge of Cloud and Cloud Services
  • Understands how to create and configure virtual machines
  • Understands hosted applications, such as email, server, storage, desktops
  • Understands how to configure secure passwords and management of passwords
  • Understands how to manage user and security groups and/or cloud identities and their importance
  • Understands how to configure DNS records for services
  • Understands how to enable client connectivity to Cloud Service
  • Understands backup and recovery methods
  • Understands what a disaster recovery plan is and where it can be found
  • Understands their role within the disaster recovery plan
  • Understands what should be in a recovery plan
  • Understands how and when it should be practiced or tested
  • Understands how to implement and configure system recovery
  • Understands to configure file recovery

What you will learn

  • Understands the similarities and differences between a range of coding and logic 
  • Understands working/scripting at command line: particularly when supporting any server work 
  • Understands and recognises different coding and language 
  • Understands application life cycle management
  • Understands algorithms and data structures 
  • Understand web page development 

Further information on request

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One-to-one support

Your Technical Trainer and Progress Management Co-ordinator (PMC) will be on-hand to support you throughout your apprenticeship. Your PMC will contact you every 4 weeks to discuss your progress made to date and your Technical Trainer will work with you to set and support you with your projects. Once your training is complete, a dedicated EPA facilitator will help get you prepared for End Point Assessment.


Your portfolio

Throughout the apprenticeship, you will contribute evidence towards your online e-portfolio. We use e-portfolios as they are accessible from anywhere, and enable you to track your progress throughout your apprenticeship. You’ll have access to your personal dashboard to monitor your progress and identify any gaps in your portfolio of evidence.

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Off-the-job training

Off-the-job (OTJ) training is comprised of, but not limited to activities such as: training with Estio, shadowing, journal entries and projects for e-portfolio. Completed within working hours as agreed with the employer but average at 6 hours per week (20% of your time on your apprenticeship). You can track your OTJ progress on your e-portfolio.

Phase three

Assessment Gateway, preparation & administration week

The Gateway week is used to finetune your skills and offer a simulated Synoptic Project for systems familiarisation, and to ensure that your Summative Portfolio and Employer Reference are completed before entering into EPA.

Phase four

End Point Assessment

You will be assessed by an End Point Assessment Organisation, chosen by your employer. This independent assessor will feedback the results (Pass, Merit or Distinction) and the ESFA will provide your certificate.

Learners who also chose Infrastructure Technician...

“A year ago, I felt lost. Now I can go anywhere.”

“Estio stick to their word and care more about the student than anything else”

Cirino Sousa is August’s Learner of the Month

Where can this apprenticeship take you?

The Infrastructure Technician standard will give you the skills and experience to work in a First or Second Line Support role, an IT Infrastructure Technician role, a Help Desk Technician role, or a Network Support role. You will be well positioned to progress from this role into a tier 2, and eventually tier 3 IT support role. You may even progress into a specialist role.

If you wish to diversify your skillset, you might consider progressing to Level 4 Cyber Security Technologist or Level 4 Network Engineer apprenticeships, both of which we offer.

Cyber Security Technologist roles

Security Architect, Penetration Tester, Security Analyst, Risk Analyst, Intelligence Researcher, Security Sales Engineer, Cyber Security Specialist, Information Security Analyst, Governance & Compliance Analyst, Information Security Assurance & Threat Analyst, Forensics & Incident Response Analyst, Security Engineer, Information Security Auditor, Security Administrator, Information Security Officer, Cyber Operations Manager

Network Engineer roles

Network Technician, Network Engineer, Systems Engineer, Network Administrator

Current vacancies

Get in touch!

Call our team on 01133 500 333 or fill out our enquiry form below