Infrastructure Technician

Course details


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Level 3



13 months

Skills Coach support


Every 4 weeks

You will achieve

Infrastructure Technician logo

Level 3 Infrastructure Technician

Common job roles

  • First or Second Line Support
  • IT Infrastructure Technician
  • Help Desk Technician
  • Network Support

Roles you may progress into

  • Senior Technical Support Analyst
  • Head of IT and Infrastructure
  • Network Engineer
  • IT Manager
  • IT Director

Delivery of programme

Phase one


Your induction takes place within the first 2 weeks of starting your apprenticeship and is delivered by your Skills Coach during your first face-to-face coaching session.

Inductions include an informative presentation to discuss an overview of the programme and cover support that is available to you, details of our policies, and will introduce you to our systems and the resources available to you throughout your programme. You will undergo a Vocational Skills Scan (VSS) to identify your current skill set and where the apprenticeship can bring you most value.

Functional skills

We use BKSB tests to determine your current level of knowledge, to assess if you need further support with English and/or Maths.

If you do, our Functional Skills Training team will work with you to supply these skills. You will be supported through remote training sessions and workshops, which run for 3 days (for each). Once you feel comfortable, you can sit the Level 2 Maths and/or English exams. These qualifications are equivalent to an A* – C (4-9) grade at GCSE, they are fully certified by City & Guilds and can be used to further enhance your CV and skillset.

Phase two


Remote learning:

25 hours of self-study
2 remote training sessions

Training centre learning:

Part 1: 3 days
Part 2: 2 days
Part 3: 3 days

What you will learn:

  • Working knowledge of: a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
  • Understands maintenance processes and applies them in working practices
  • Understands the similarities, differences and benefits of up-to-date hardware available
  • Understands and applies the basic elements and architecture of computer systems and business IT architecture
  • Ability to understand and where to apply the relevant numerical skills e.g. Binary
  • Understands the relevant networking skills necessary to maintain a secure network

Remote learning:

20 hours self-study
3 remote training sessions

Training centre learning:

3 days

What you will learn:

  • Understands and complies with business processes
  • Understanding of Security Operating Procedures
  • Understanding and ability to work confidentially
  • Understanding of how to work within the Company Operating Procedures
  • Understanding and ability to comply with Data Protection
  • Working knowledge of business IT skills relevant to the organisation
  • Understanding of company IT requirements
  • Understanding of company IT systems and platforms
  • Understanding of company IT business required skills
  • Understand software life cycles
  • Understanding of desktop applications, messaging systems, document management

Remote learning:

20 hours self-study
3 remote training sessions

Training centre learning:

3 days

What you will learn:

  • Understands the similarities, differences and benefits of the current Operating Systems available
  • Understanding of different platforms
  • Understands the process for constructing PCs with applied Software utilised
  • Understands and is able to apply knowledge to various operating systems with installations required for end to end testing.
  • Understand native applications and tools
  • Understands security principles associated with different platforms and operating systems
  • Understands how to operate remotely and how to deploy and securely integrate mobile devices
  • Undertakes a Data Network Deployed Exercise to implement and deploy remote and mobile communications technology
  • Understands Secure Communications Interfaces for mobile connectivity
  • Understand mobility
  • Understand remote management and assistance
  • Understand security in mobile devices

Remote learning: 

20 hours self-study
3 remote training sessions 

Training centre learning: 

3 days 

What you will learn: 

  • Understanding and working knowledge of Cloud and Cloud Services 
  • Understand how to create and configure virtual machines 
  • Understand hosted applications, such as: email, server, storage, desktops 
  • Understand how to configure secure passwords and management of passwords 
  • Understand how to manage user and security groups and/or cloud identities and their importance 
  • Understand how to configure DNS records for services 
  • Understand how to enable client connectivity to Cloud Service 
  • Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it 
  • Understand backup and recovery methods 
  • Understand what a Disaster recovery plan is and where it can be found 
  • Understand their role within the disaster recovery plan 
  • Understand what should be in a recovery plan 
  • Understand how and when it should be practiced or tested 
  • Understand how to implement and configure system recovery 
  • Understand how to configure file recovery 

Remote learning:

20 hours self-study
4 remote training sessions

Training centre learning:

2 days


MTA 98 – 368 Mobility & Devices Fundamentals

MTA 98 – 369 Cloud Fundamentals

Remote learning: 

20 hours self-study
4 remote training sessions 

Training centre learning: 

Part 1: 2 days
Part 2: 2 days 

What you will learn: 

  • Understands the similarities and differences between a range of coding and logic 
  • Understand working/scripting at command line: particularly when supporting any server work 
  • Understand and recognise different coding and language 
  • Understand application life cycle management
  • Understand algorithms and data structures 
  • Understand web page development 
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Your skills coach

You will have a skills coach assigned to support you throughout your apprenticeship, who will regularly arrange meetings with you both face-to-face and remotely.

During visits to your workplace, a variety of activities take place such as Tri-Party review meetings between you, your employer representative and your skills coach to discuss progress and set SMART targets. The skills coach will also work with your employer to complete your Employer Reference, a document which highlights key behaviours you have demonstrated.


Your portfolio

Throughout the apprenticeship, you will contribute evidence towards your online e-portfolio. We use e-portfolios as they are accessible from anywhere, and enable you to track your progress throughout your apprenticeship.

You’ll have access to your personal dashboard, which shows you a number of key milestones and deadlines coming up, such as the training you have completed, work that is due, and any gaps in your portfolio of evidence.

Your skills coach will be available to contact at any point throughout the apprenticeship and will advise you how to provide the best evidence.

20 percent pie chart

Off-the-job training

Off-the-job (OTJ) training is comprised of, but not limited to activities such as: training with Estio, shadowing, journal entries and projects for e-portfolio. Completed within working hours as agreed with the employer but average at 6 hours per week (20% of your time on your apprenticeship).

You can track your OTJ progress on your e-portfolio.

Phase three

Assessment Gateway, preparation & administration week

The Gateway week is used to finetune your skills and offer a simulated Synoptic Project for systems familiarisation, and to ensure that your Summative Portfolio and Employer Reference are completed before entering into EPA.

Phase four

End Point Assessment

Learners are assessed by an End Point Assessment Organisation, chosen by the Employer. Included in EPA is Evidence Submission (portfolio & certificates), Employer Reference, Synoptic Project and an Interview.
The Independent Assessor will feedback the results (Pass, Merit or Distinction) and the ESFA will provide your certificate.

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Where can this apprenticeship take you?

The Infrastructure Technician standard will give you the skills and experience to work in a First or Second Line Support role, an IT Infrastructure Technician role, a Help Desk Technician role, or a Network Support role. You will be well positioned to progress from this role into a tier 2, and eventually tier 3 IT support role. You may even progress into a specialist role.

If you wish to diversify your skillset, you might consider progressing to Level 4 Cyber Security Technologist or Level 4 Network Engineer apprenticeships, both of which we offer.

Cyber Security Technologist roles

Security Architect, Penetration Tester, Security Analyst, Risk Analyst, Intelligence Researcher, Security Sales Engineer, Cyber Security Specialist, Information Security Analyst, Governance & Compliance Analyst, Information Security Assurance & Threat Analyst, Forensics & Incident Response Analyst, Security Engineer, Information Security Auditor, Security Administrator, Information Security Officer, Cyber Operations Manager

Network Engineer roles

Network Technician, Network Engineer, Systems Engineer, Network Administrator

Current vacancies

Get in touch!

Call our team on 01133 500 333 or fill out our enquiry form below